Social and community, and review intelligence

Who this is for

Brand and community operators following mentions of the brand on social and forum platforms, plus operators tracking review platforms for sentiment and star-rating trends.

When to use these pages

Use Social and community for real-time chatter and editorial cues. Use Review intelligence for star-rating programmes and longitudinal sentiment analysis.

Social and community (/intelligence/social)

Title: Social & community, subtitle "Track social mentions and community discussions about your brand."

Pick a site. Summary cards show Total mentions, Platforms (badges per platform count), and Sentiment breakdown.

Tabs

• Mentions. Each row shows platform badge, author, content snippet, View source link, and an engagement count. Empty copy. "No social mentions yet. Run an audit with social listening enabled."
• Questions. Community threads with title and body, platform, Content gap badge when flagged, upvotes or answers, and a View link. Paginated separately from mentions. Empty copy. "No community questions yet."

Review intelligence (/intelligence/reviews)

Title: Review intelligence, subtitle "Analyse reviews and sentiment across platforms."

• Summary: Review sources, Total reviews, Average rating with star visualisation.
• Review cards list the rating, source, excerpt, and metadata.

Empty copy. "No review data yet. Run an audit with review analysis enabled."

Practice

• Triaging: use Social and community for real-time chatter; use Review intelligence for star-rating programmes and longitudinal sentiment.

Related

• Brand claims and voice of customer.
• Community questions and query clusters.
• Intelligence overview.